Here are the answers to our most often asked questions.


Pheedloop provides a number of accessability features which are integrated into the event platform with an accessibility icon at the top right of the virtual event screen:

Screen Reader and Keyboard Optimization
Font Adjustments
Colour Adjustments
Content Highlighting
Audio Muting
Built-in Search
Dedicated Profiles
Multiple Languages


Airport Shuttle Services

Information about the Kelowna Airport Shuttle may be found here.  


Each year at the Member Appreciation Dinner (formerly the President’s Dinner) , a number of awards are presented to individuals who have made significant contributions to service and community.

Information on the Awards may be found on the MISA BC website.  The Spirit of Innovation Award is presented immediately following the Municipal Showcase on Thursday.


Code of Conduct

MISA BC is dedicated to maintaining an environment that respects and supports the dignity of all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at its hosted events.

You may find the Code of Conduct in its entirety on the MISA BC website. https://www.misa-asim.ca/page/BC_Conduct

Conference Name Badges

Each registrant receives a conference name badge upon arrival at the Fall Conference. Badges must be worn at all times in order to gain entry into the daytime conference spaces, for all meals, and for all social events. This requirement is enforced at all times. 

Conference Venue

Delta Hotels by Marriott Grand Okanagan Resort

1310 Water Street, Kelowna BC
V1Y 9P3 


 Booking Link 

Contact Us

Questions about the Fall Conference are always welcome. You may reach members of our team at any time by email. 

Event Manager
Linda Hunter –  registration@misa.bc.ca
Registration, Schedule, Speaking Sessions, Virtual Event, and General Information 

Exhibit Manager
Carolyne Taylor – exhibit@misa.bc.ca
Exhibitor Information 

Sponsorship Director
Jessey Raybould – sponsorship@misa.bc.ca
Sponsorship Opportunities and Benefits 

Alisha Mass – membership@misa.bc.ca

Conference Chair and VP of MISA BC
Christina Crabtree – fallconferencechair@misa.bc.ca 

President of MISA BC
Jason Birch – president@misa.bc.ca 




COVID-19 Information

We continue to adhere to Provincial Health Guidelines.  

Marriott International – Commitment to Clean 

Current Health Orders and Restrictions


Dietary Needs & Restrictions

If you did not indicate any dietary needs, restrictions or food allergies on your registration form, or you need to make changes to the information you supplied on your registration form, please reach out to Linda Hunter at registration@misa.bc.ca.

It is the responsibility of each attendee to ensure that accurate information has been provided to MISA BC so that the conference food providers may do their best to ensure a safe and enjoyable meal experience for all.




Dress Code

We encourage you to dress and feel comfortable at the conference and recommend ‘Business Casual’ attire for both daytime sessions and evening events.

Two of the three evening events are offsite, and while only a few minutes walk from the Delta, we do encourage you to dress appropriately for October outdoor weather.



Environmental Responsibility

In recent years, MISA BC has undertaken an initiative to reduce the amount of consumption and waste associated with the Fall Conference.  Included in these steps are eliminating printed programs, encouraging the use of personal beverage containers, reducing the amount of wasted drinking water by moving to ‘on demand’ water where available, reducing the amount of food waste from meals, and reducing packaging as well as plastic wherever possible. 

Read about Marriott’s Go Green Travel Green initiatives.  

Health Services (In Kelowna)

Emergency Services
Police: 9-1-1
Fire: 9-1-1
Ambulance: 9-1-1

Medical Services
Kelowna General Hospital
(250) 862-4000
Centennial Building, 2268 Pandosy St, Kelowna, BC V1Y 1T2

Kelowna Urgent and Primary Care
(250) 469-6985
Capri Centre North Parking lot, 1141 Harvey Ave, Kelowna, BC V1Y 6E8

Non-Emergency Services
Non-Emergency Police: (250) 762-3300

Downtown Kelowna On-Call: (250) 470-9058

London Drugs – 1950 Harvey Ave Suite 400, Kelowna, BC V1Y 8J8 (250) 860-3331

Shoppers Drug Mart – 597 Bernard Ave, Kelowna, BC V1Y 6N9 (250) 763-1232

Pharmasave – 3155 Lakeshore Rd #41, Kelowna, BC V1W 3S9 (250) 717-5330

Dyck’s Pharmacists (St.Paul) – 1460 St Paul St, Kelowna BC BC V1Y 2E6 (250) 762-3333

Independent Events - Associate Hosted

We appreciate that our valued associate partners, will want to find ways to connect privately with your most valued stakeholders during the conference.

Please help us avoid past disappointments around food waste and under-subscribed sponsored sessions by ensuring that any private client events you organize outside of the conference do not conflict with our regularly scheduled conference program.

There are a few windows of free time during a rather full schedule. We encourage you to host your private client events:

  1. on Monday after our Tours and before our Welcome Receptions, from 5.30-6.30 pm. 
  2. on Tuesday, following our Speaking Sessions and prior to our Membership Appreciation Reception, from 5-6.30 pm. 
  3. On Wednesday after our AGM and prior to our evening event at the BNA, from 5.30-7.30 pm. 

If you choose to make use of the windows that have conference activities immediately following, please take responsibility for concluding your event with enough time for your clients to return to the scheduled program activities.

We also ask that when inviting your clients you do not include MISA BC branding or language that implies affiliation or endorsement, and that you connect directly with them without using MISA BC platforms.

Your understanding and consideration of our request are greatly appreciated

Luggage (Thursday)

As many of our attendees will be checking out of the Delta on Thursday morning, we invite you to store your luggage with the Bell staff until the end of the day. 

 Please remember to label every piece of luggage that you store, with your contact information.  


Pheedloop Go! Event App

The Pheedloop  Go! event app is available for all platforms, including native Android, iOS, and all web browsers.  The experience is uniform across all platforms.

The app includes all of the relevant event information along with a scanning function that allows attendees to scan each other’s badges, for exhibitors to scan booth visitor badges, and for MISA BC staff to scan for speaking session attendance.

The app is most beneficial for ‘in-person’ attendees.

Download the app and search for ‘2023 MISA BC Fall Conference’ . 


Photography - Head Shots

MISA BC is pleased to include Stephanie Rae Hull of Centric Photography once again to capture our best conference moments.

Stephanie will be available in the Exhibit Hall to take headshots during the times listed below.

Tuesday – 10 am to 11 am, 12 pm to 1 pm,
Thursday – 10 am to 11 am, 12 pm to 1 pm

Virtual Conference on Pheedloop

Conference Registration opens on April 3rd for both in-person and online attendees. 

Early Bird pricing for in-person registration is in effect from April 3rd through June 30th. 

Water Conservation

In our continued effort to encourage the reduction of water wastage, we will be providing fewer water glasses at breaks and meals, along with a limited number of pre-poured pitchers of water. 

Attendees are encouraged to pour as they need, and we strongly encourage everyone to bring their own personal beverage containers

Thank you for helping us conserve.

What Does my Delegate Pass Include

A full Delegate Pass includes Monday Tour options, all conference programming (sessions), all meals, and evening social events. 

A 3 Day Pass includes daytime programming and daytime meals from Tuesday through Thursday. It does not include Monday Tour options or any of the three evening social dinner events.  

Do you still have questions?

Reach out to Linda at registration@misa.bc.ca

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